ABOUT US
FREQUENTLY
ASKED QUESTIONS
read moreHOW DO I DETERMINE MY FREIGHT CLASS?
Freight classification is determined by the National Motor Freight Traffic Association, Inc. (NMFTA). Total shipment density, stowability, liability, and handling all factors into determining the correct freight class. We have also added a handy Estimate Class button on the quoting page to estimate your freight class using your piece weight and dimensions. If you have any further questions, please contact us.
WHAT SHOULD I KNOW ABOUT MY ESTIMATED TRANSMIT TIME
Transit times listed online are always in terms of business days and do not include the day of pickup, weekends, or holidays. For example, if you are selecting a 3-day transit and the freight picks up on a Wednesday, the estimated delivery would be the following Monday. Thursday, Friday, & Monday count as days 1, 2, & 3.
HOW CAN I TRACK MY SHIPMENT
When your order status changes, an email will be sent to the email address associated with your login. You can also track your shipment in the system by entering your BOL#, Customer PO#, or Shipper Reference# in the tracking field on the Tracking Page.
HOW CAN I HELP ENSURE A SAME-DAY PICKUP?
For standard pickups at a normal business with a dock, our LTL carriers typically need a 2-4 hour window from the time you place your order. Pickups at CFS Stations and Airlines require a minimum of 24-hour notice. Please note, same-day pickups are not guaranteed.